What data can you migrate?
Our goal is to bring across as much data as possible – as long as your legacy software can extract the information. Our goal is to migrate:
- All client and member data including (phone, email, DOB, gender, address, join dates, notes, alerts, barcodes)
- Historical visits
- Historical payments and purchases
- All packs (with correct credits remaining) and memberships activated with payment methods re-tokenized securely (you will not have to recollect payment methods)
- Account balances
- Unused gift card balances
- All future sessions or classes booked
Are there any costs for migration?
The costing of your migration is assessed on a case by case basis. Old legacy systems can involve a complex data extraction which will require costing services. We need to talk sooner than later. Most of our clients are not investing for a month, they are partnering with us for multiple years. The stronger the partnership, the lower the costs for data migration. We need to inspect, evaluate the data transformation effort and talk with you about what we learn.
How do I notify my clients that we have changed systems?
During the data migration process, all client data including bookings (past and future), packs, memberships and payment methods will transfer seamlessly.
The only action clients need to take is to download your new Branded App or, via the Web Widgets reset their password to access their accounts and everything will be waiting for them when they arrive.
Many businesses also use the migration process to re-collect missing client properties. You can configure OneFitStop to ask the client to fill in the missing fields on their account when they log in for the first time.
How long does the whole migration take?
Our team works closely with your teams to mutually agree on the project timelines. Migrations can take place in days if there is an immediate requirement to make a move, whilst larger multi-location groups can be in planning for weeks before execution.
We always recommend a 2-4 week timeline to plan and ‘flick the switches’. This will ensure we have enough timing to submit your new Branded App, train your staff, help you prepare emails to send to your clients for the day of migration and ensure that everything runs smoothly.